This article covers all the details regarding your Hisense TV warranty and instructions on how to claim it in detail.
If you have bought a brand new Hisense TV, the product will mandatorily come with a standard warranty period. This warranty will come in handy if your TV experiences any unexpected damages or malfunctions, allowing you to make a claim for repairs or replacement. If you want, you can also extend your Hisense TV warranty by paying an extra cost. If you are unaware of how to claim or extend your Hisense TV warranty, go through this guide.
How to Check My Hisense TV Warranty?
While purchasing your Hisense TV, you will provided with a warranty card. On that warranty card, you can find all the information related to your warranty, such as the warranty period (1-2 years). Using that warranty card, you can find the purchase date and confirm whether your Hisense TV is under active warranty or not.
If you have registered your Hisense TV on its Product Registration Website, you can easily check your warranty information from that website. Further, you can also contact Hisense customer support to check your TV’s warranty status.
Hisense TV Warranty Coverage and Service Details
1. Hisense will take the product only if your TV is in the active warranty period.
2. Under this warranty, manufacturing defects, electrical malfunctions, and TV breakdowns during normal usage will be covered.
3. If there is a major issue with the product, Hisense will replace your TV with a brand-new one. The replaced product will again come with a standard 2-year warranty.
3. Sometimes, products presented for repair may be replaced with refurbished parts when there are no original spares available for that product. However, you will not be charged for the replacement product or parts.
4. If the product is located within the Service Coverage Area (within 25 km) from the authorized service center, Hisense will bear the travel and transportation expenses. If it is outside the Service Coverage Area, you must reimburse Hisense for all the travel and transportation expenses incurred.
5. The standard warranty service hours of Hisense is from 9 am to 5 pm. If you require an authorized repairer to inspect your product outside the service hours, you need to pay an additional fee for the extra out-of-hours service.
What is Not Covered Under the Hisense TV Warranty?
The following are the conditions where the warranty does not apply.
1. The damage or failure that is not in accordance with the Product’s user guide.
2. Damages on the product that are caused by an accident or misuse.
3. Issues happened due to the incorrect or poor installation of your TV.
4. Damages caused due to the repairs carried out by the service person who is not authorized by Hisense.
5. Product failure happened due to environmental conditions due to rain, dirt, dust, insects, rust, and salt build-up.
6. Overheating due to the mishandling of products.
7. The impairs happened due to power surges or spikes, voltage fluctuations, etc.
8. Costs relating to the installation or maintenance of the product.
Key Factors That Can Void Your Hisense TV Warranty
The warranty on Hisense TVs will be canceled if it meets the following conditions.
1. The serial number on the label at the backside of your TV is removed, damaged, or modified.
2. If the original person rents their TV to another person, then the warranty will be canceled.
3. If there are any changes made in the internal hardware or firmware of your TV.
4. The product is repaired or serviced previously by an unauthorized person.
5. Failure of payments for the non-warranty work on your product requested by you.
How to Claim the Hisense TV Warranty?
If you have found any issues with your Hisense TV, you can contact Hisense Customer Support by dialing 1800-266-1969 or +91180 012 396 0960 during their working hours (9 am to 9 pm). When contacting customer support, you should have your original TV invoice and warranty details ready. The customer support executive will talk with you and analyze the issue with your TV.
If your TV is under the active warranty period, the customer executive will schedule service in your home. If not, the executive will instruct you on how and where to send your product for service. Then, the Hisense support team will repair or replace your product with a new or refurbished one.
How to Extend Your Hisense TV Warranty
The standard warranty period for your Hisense TV is 2 years. However, if you want to extend your Hisense warranty period, you can purchase it for a separate price based on the Hisense TV model you own. If you need an extended warranty, you should purchase it within the first 90 days from your original TV purchase date. This extended warranty period starts immediately after the expiration of the manufacturer’s warranty.
1. Visit the official website of Hisense TV on any browser and tap the Support menu at the top.
2. Select Extended Warranty and a new page will arrive on the screen.
3. Click on the Televisions button on the home page. Then, enter your Hisense TV Model Number and select the Product Category. You can also select your TV model from the list of TVs listed below.
4. Now, enter the price of your TV that is mentioned on the invoice and tap Enter.
5. Next, you will be provided with 1, 2, and 3-year extended warranty options on the screen. The warranty price will vary depending on your TV model. Tap Select on any of the plans.
6. Fill out the form on the next page. Then, take a picture of the label on the back side of your TV and upload it on the Model Plate Sticker field. Also, take a photo of your invoice and upload it in the Receipt Photo section. Finally, tap Proceed to Payment, and you will receive a confirmation email with the Warranty details once the payment has been made successfully.
FAQ
No. You can extend your Hisense TV’s warranty by registering it within 90 days of purchase.
Yes. You can claim the Hisense TV warranty without a receipt by contacting the Hisense support team.
